Privacy Policy

Who I am
This website belongs to SerSoul by Nabila (adoro VOF), Heirbaan 106 bus 0101, 2070 Burcht, Belgium. Company number: BE 0654.857.094. Contact: info@sersoul.com. I am responsible for the personal data I receive through this website and my shops. I follow the EU General Data Protection Regulation (GDPR).

What data I receive
When you visit this website: I use Plausible Analytics to count visits. Plausible does not collect personal data.
When you send me an email: your email address and your message.
When you buy a product: you buy through Payhip (payhip.com) or Etsy. They share your name, email address, country and order details with me. I never see your payment details. Payments are handled by these platforms and their payment providers.

Why I use your data
- To process your order and give you access to your files (contract, art. 6.1.b GDPR).
- To answer your questions and help with problems (legitimate interest, art. 6.1.f GDPR).
- To meet my legal duties, such as accounting and tax rules (legal obligation, art. 6.1.c GDPR).

Who I share it with
- Webador, which hosts this website.
- Payhip and Etsy, to sell and deliver my products. They may process data outside the EU. See their own privacy policies.
- My accountant, for my bookkeeping.
- Authorities, only when the law requires it.
I never sell your data. I never send you marketing messages without your permission.

Cookies and social media buttons
This website shows a cookie notice. It also shows share buttons for social media such as Pinterest. When you use them, that platform may collect data under its own privacy policy.

How long I keep it
I keep order data as long as needed for your order and customer service. Invoices and accounting records are kept for 10 years, as Belgian law requires. Emails are deleted when they are no longer needed.

Your rights
You can ask to see, correct or delete your data. You can also ask to limit or object to how I use it, or to get a copy. Send an email to info@sersoul.com. I will answer within one month.

Complaints
You can file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

Last updated: 27 October 2026